SHIPPING & RETURNS

Shipping

We provide free delivery to the UK only

Delivery is on average between 3 to 5 working days and 9 to 15 working days for physical products.

Digital products will be almost immediate upon receipt of payment/s where applicable.

( Delivery is dependeant upon the product ordered and its availability )

( Digital product delivery will depend upon your internet speed )

Returns

you must contact us at aeromorphia@gmail.com before returning your item/s

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, magazines and underwear cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards

- Downloadable products / software

- Some health and personal care items (see product description )

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us or the manufacturer it must be returned to the default address as set by us upon dispatch our product supplier at our Printful facility. Who upon receipt of a returned shipment will send an automated email notification directly to us at aeromorphia. Unclaimed returns get donated to charity after 4 weeks.

Wrong Address - If you provide a wrong address or an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at aeromorphia@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aeromorphia@gmail.com and send your item to the default returns address as set by us at despatch.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to the default returns address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75 GBP, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. we are not resposible for postal service and or their treatment of packages.

Claims deemed by us to be an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to our product supplier at our Printful facility. Who upon receipt of a returned shipment, send an automated email notification directly to us at aeromorphia. Unclaimed returns get donated to charity after 4 weeks.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Aeromorphia reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.